Terms and Conditions

By accepting your order a legally binding contract is created between The Auden Theatre and you. This contract shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes. By placing your order you warrant that all details you provide to us for the purpose of booking, ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the ticket or service. If there are any changes to the details supplied by you it is your responsibility to inform us.

Tickets are sold by The Auden Theatre on behalf of producers, promoters and third party event organizers.

All tickets are subject to availability.

It is a condition of sale in respect of all tickets that a ticket is only valid for admission to the performance it was booked for if at no time it has been sold or exchanged at a price or value that is more than the price paid for it at the The Auden Theatre Box Office. Any ticket which has been at any time sold in contravention of this condition is void and will not admit the holder to the performance.

The Auden Theatre staff are authorised to refuse admission to the theatre and reserve the right to do so if in their absolute judgment your conduct is such that it is likely to disrupt or disturb other persons attending the theatre. The Auden Theatre also reserves the right to terminate your permission to be on the premises and remove you therefrom in similar circumstances.

Every member of the audience must be in possession of a valid ticket. Altered or defaced tickets will not be valid.

Confirmation of receipt of your order by e-mail, does not guarantee the ticket sale (internet sales only).

Please check your tickets as mistakes cannot always be rectified. The Auden Theatre reserves the right to alter or vary the performance / event due to events or circumstances beyond The Auden Theatre’s control without being obliged to refund monies or change tickets. This does not affect your statutory rights.

Tickets cannot be refunded once purchased. Exchange of tickets for a performances within a run is available (7 days notice required). Re-sales for shows that are sold out may be considered. To exchange or resell tickets, the originals must be returned to the Box Office. Either service is subject to a handling charge of £2 per ticket.

Possession of a valid ticket authorises admission of the holder to the auditorium immediately before the performance begins but once the performance has begun the following applies. To avoid disturbing the audience and performers, latecomers will not be allowed access to the auditorium until a suitable point in the performance designated by the company, which may not be until the interval.

The use of mobile phones, the making of recordings and photography, with or without flash, is strictly forbidden.

Smoking is not permitted at The Auden Theatre or anywhere on Gresham’s School. Campus. For some events at the discretion of the company, there may be a designated smoking area.

Any complaints regarding the show or view from the seats should be made to the Duty House Manager promptly, prior to or during the performance.

For certain shows, babies and children under 3 are welcome and may share a seat with you. The majority of our shows do not qualify for this option, and for these events we regret children under 3 are not admitted to the auditorium. Please contact the Box Office for further clarification or information.

Whilst every effort is made to ensure that all promotional information supplied is accurate, you are advised to take appropriate precautions to verify such information. The Auden Theatre expressly disclaims all liability for any direct, indirect or consequential loss or damage occasioned by the user’s reliance on any statements, information or advice contained in The Auden Theatre print, on the website or any other promotional material generated by the organisation.